📖 Browse Documentation

Getting Started

Welcome to Community Questions! This guide will help you set up your first Q&A space and start building a knowledge community in Confluence.

Before You Start

  • ✅ Confluence Cloud Admin rights - You need admin permissions to install apps
  • ✅ A Confluence space - You'll need at least one space to enable Q&A in

Installation

  1. In Confluence, click the cog icon in the top right corner
  2. Select Atlassian Marketplace → Find new apps
  3. Search for Community Questions
  4. Click Try it free
  5. Select your Confluence site (pre-selected if installing from Confluence) and click Review
  6. Review the permissions and click Start free trial

Alternative: You can also install directly from the Atlassian Marketplace listing.

Verify Installation

  1. Click the cog icon → Manage apps
  2. Go to Connected apps → Installed apps tab
  3. Find Community Questions for Confluence by Firnity in the list

Post-Installation

After installation, you should see:

In Confluence Administration (cog icon → Settings):

  • New Community Questions section with Introduction and Settings pages

In Confluence navigation:

  • Questions app in the Apps section of the left sidebar
  • Click it to access the global Q&A space

In Space sidebars:

  • Questions section appears in each space sidebar (can be enabled/disabled per space)

If you don't see these sections, check the configuration settings below to enable them.

Configuration

To configure Community Questions, go to Confluence Administration (cog icon) → Community Questions → Settings.

Global Questions

Enable Global Questions in the top navigation bar Apps menu

  • When enabled, users can access the global Q&A space from Apps → Questions
  • Global questions are stored in a dedicated Q&A space (you can change which space is used)

Show questions from all other spaces with Questions enabled

  • When enabled, the global Q&A view also displays questions from individual spaces

Space Questions

Enable Questions in the space sidebar for all spaces

  • When enabled, Questions section appears in every space sidebar
  • Turn this off to enable questions only for selected spaces in each space's settings

Tip: You can mix and match these options. For example, enable Global Questions for company-wide discussions while enabling Space Questions only for specific teams.

Ask Your First Question

  1. Click the Questions tab in your space sidebar
  2. Click Ask Question
  3. Enter a clear title, add details in the description, and optionally add tags
  4. Click Submit

See Using Q&A for tips on writing effective questions.

Answer Questions

  1. Browse questions and click one to view details
  2. Click Add Answer and write your response
  3. Click Submit

Tip: Question authors can mark one answer as "accepted" to highlight the best solution.

Voting and Reputation

  • Upvote helpful questions and answers to surface the best content
  • Earn reputation points when your content receives upvotes or your answer is accepted
  • View the Users tab and user profiles to see top contributors

Note: You cannot vote on your own questions or answers.

See the Voting System guide for complete details.

Integrations (Optional)

Connect Community Questions with Slack, Google Chat, or Microsoft Teams to receive notifications when questions are asked or answered.

See the Integrations section for setup instructions.

Next Steps

Now that you're set up, explore these resources:

Learn the Basics:

For Administrators:

Get Help:

Need Help? If you encounter any issues during setup, check the FAQ or contact support at support@communityquestions.io