Admin Configuration

This guide covers administrative settings for Confluence and space administrators.

Global Settings

Fresh installations enable global questions, questions in every space, inclusion of questions from other spaces, and search & Rovo mirroring. A dedicated Global Questions space and homepage are set up automatically. Check that the intended users can access that space and have Questions and Answers permissions before inviting them. Upgrades preserve saved settings, including disabled options.

To configure global Community Questions settings:

1. Click the cog icon in Confluence
2. Under Apps, select Community Questions
3. Open Settings

The admin page also includes Getting started for first-question guidance and Import for bringing in existing questions. Manage apps Configure opens Settings; Get started opens Getting started.

Global Questions

Show in the Apps menu

• When enabled, users can access the global Q&A from Apps → Global Questions
• When disabled, the global Apps entry is hidden; questions in enabled spaces remain available
• Global questions are stored in a dedicated Q&A space
• Click Change space to use a different space
• Changing the storage space does not move existing questions to it

Include questions from other spaces

• When enabled, the global Q&A view also displays questions from individual spaces

Space Questions

Enable in every space

• When enabled, Questions section appears in every space sidebar
• Turn this off to enable questions only for selected spaces

Search and Rovo

Turn on Enable search & Rovo in every space to mirror questions with accepted answers. Turn on Include all questions and answers to include unanswered questions and other answers too. Use Index existing questions for the first run, then Reindex questions to refresh existing content after changing the scope. See Search Integration for details.

Application analytics

Confluence administrators can change Help us improve Community Questions for Confluence. under Application analytics in Global Settings. This one setting applies to everyone using the app on your site. It does not change space settings.

Customers already using the app when this setting was introduced start with it off. Genuinely new customers start with it on. Updates and reinstallations preserve a saved choice; returning after the app's retained data has been deleted starts with it off.

Switching it off stops optional recording in the saving window immediately. Other active app windows normally stop within 30 seconds. A window returning from the background checks the setting before resuming. A failed or expired setting check stops recording. Records already sent are not recalled by this switch. Necessary error diagnostics remain separate.

Open Privacy details in the card for the data-use and retention information.

Import Questions

Open Import in the Community Questions admin page. Choose CSV import, or Questions for Confluence when that option is available. See CSV Import for file preparation and limits.

The Open global questions button is in the Global questions card and appears only while global questions are enabled.

Space Settings

Space administrators can configure Q&A for their individual spaces.

Enable/Disable Questions

1. Go to Space Settings → Content → Questions
2. Toggle Enable Questions for this space
3. Click Open Questions page to access the Q&A section

Connected Apps

Connect chat integrations to receive notifications about Q&A activity:

1. Go to Space Settings → Content → Questions
2. Under Connected Apps, click:
   • Connect Slack
   • Connect Microsoft Teams
   • Connect Google Chat

Connected integrations appear in the table with their status.

See Integrations for detailed setup instructions.

App Permissions

Configure granular Q&A permissions for users and groups. See the Permissions guide for details.

Moderation

Space administrators can edit any question and change accepted answers. To delete another person's question or answer, the administrator must also have the relevant content type's Delete permission. Space Admin alone does not include every Delete permission.

To delete content:

1. Navigate to the content
2. Click the Delete button
3. Confirm the deletion