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CSV Import

Import questions and answers in bulk from a CSV file to quickly populate your knowledge base.

CSV Format

Column Required Description
spaceKey Yes Confluence space key (e.g., ENG, SUPPORT)
title Yes Question title
description No Question body (plain text only)
answer No Answer text - if provided, will be marked as accepted

Example:

spaceKey,title,description,answer
ENG,"How to deploy to production?","What are the steps?","Follow the deployment guide in the wiki."
SUPPORT,"Password reset not working","Users report emails not arriving.","Fixed in version 2.3.1."

Import Process

  1. Go to Confluence Administration → Community Questions → Settings → Import Questions
  2. Click Download template to get a properly formatted CSV
  3. Fill in your questions and save as CSV (UTF-8 encoding)
  4. Click Select file and choose your CSV
  5. Review the validation results
  6. Complete the import

Tip: Test with a small file (5-10 questions) first to verify formatting before importing larger datasets.

Limitations

  • Plain text only (no markdown, HTML, or images)
  • Tags cannot be imported - add manually after import
  • All imported content is attributed to the importing admin
  • Timestamps use import time, not original dates

Note: The import process cannot be undone. Review your data carefully before importing.