Getting Started

Welcome to Community Questions! This guide will help you set up your first Q&A space and start building a knowledge community in Confluence.

Before You Start

• ✅ Confluence Cloud Admin rights - You need admin permissions to install apps
• ✅ Space access - People need access to the space where they will ask and answer questions

Installation

1. In Confluence, click the cog icon in the top right corner
2. Select Atlassian Marketplace → Find new apps
3. Search for Community Questions
4. Click Try it free
5. Select your Confluence site (pre-selected if installing from Confluence) and click Review
6. Review the permissions and click Start free trial

Verify Installation

1. Click the cog icon → Manage apps
2. Go to Connected apps → Installed apps tab
3. Find Community Questions for Confluence by Firnity in the list

Post-Installation

On a fresh installation, Community Questions creates or reuses a Global Questions space and its homepage. Show in the Apps menu, Include questions from other spaces, Enable in every space, and Enable search & Rovo in every space are enabled. The Global Questions space is also included in the selected spaces. Upgrades and reinstalls preserve saved settings.

Before inviting teammates, check the Global Questions space's permissions. People need space access and the relevant Questions and Answers permissions to view and add content. Installation does not grant everyone access. See Fix Permission Issues.

Choose Get started after installation or from Manage apps to open the app's Getting started section. It leads you through asking a question, sharing it with your team, and accepting a helpful answer.

In Confluence settings → Apps, one Community Questions link opens the admin page with Settings, Getting started, and Import navigation. The sidebar link and Manage apps Configure open Settings.

For everyday Q&A, open Apps → Global Questions or Questions in an enabled space's sidebar. Availability depends on your site's settings. If Questions is unavailable, ask your administrator to check Admin Configuration.

Ask Your First Question

1. Choose Ask a question in the app’s Getting started section when global questions are enabled. Otherwise, open Questions in your team’s space and click Ask Question. If Questions is missing, ask a space admin to enable it.
2. Enter a clear title, add details in the description, and optionally add tags
3. Click Submit

See Using Q&A for tips on writing effective questions.

Share It with Your Team

Open your question and share its link with teammates who can help. They can read it and answer if they have access to the space.

Answer Questions

1. Browse questions and click one to view details
2. Click Add Answer and write your response
3. Click Submit

Voting and Reputation

• Upvote helpful questions and answers to surface the best content
• Earn reputation points when your content receives upvotes or your answer is accepted
• View the Users tab and user profiles to see top contributors

See the Voting System guide for complete details.

Optional Setup

Use Confluence settings → Apps → Community Questions → Settings to adjust global questions, space availability, and search indexing. See Admin Configuration for details.

To bring existing questions into the app, select Import in the same admin page. See CSV Import for file preparation and limits.

Integrations (Optional)

Connect Community Questions with Slack, Google Chat, or Microsoft Teams to receive notifications when questions are asked or answered.

See the Integrations section for setup instructions.

Next Steps

Now that you're set up, explore these resources:

Learn the Basics:

• Using Q&A - Master asking and answering questions
• Voting System - Learn how voting and reputation work
• Tags & Organization - Organize your knowledge base

For Administrators:

• Admin Configuration - Detailed admin settings and controls
• Integrations - Connect with Slack, Google Chat, or Teams

Get Help:

• Help Center - Find answers to common questions
• Trust Center - Review privacy and security information